Contact support
talk to a person.
A person reads every request. Nothing about your account is decided automatically.
- In the app Your case and every reply in one place. show me how
- In Studio For venue, business, brand and creator desks. show me how
- Report something Unsafe behaviour, an event or a venue. open the report form
- Your data A copy, a correction or a deletion. ask about your data
- Cannot sign in? Write to us and we reply by email. write to us
In the app
- Open the You tab.
- Tap Settings, then Help and legal.
- Tap Contact support, then New case.
- Pick the kind of problem, say what happened, and tap Send to support.
Replies and the outcome appear on the same case. You get a reference to quote.
In Studio
- Sign in at studio.ncommunity.app.
- Open Help in the side menu.
- Ask your question. Replies arrive on the same page.
Cannot sign in? Write to us.
We reply to the email you give. Trouble with the sign-in code?
What we can and cannot do by email
We cannot confirm who is writing, so we will not share account, ticket, payment or attendance details by email. We may ask you to sign in, or to use a route that confirms your identity, first. We do not take screenshots or files here; describe what you saw instead. What you send is shared with nCommunity so a person can reply; see the privacy policy.