Short answer
In the app there is no password: you sign in with a six-digit code sent to your email. If codes are not arriving, or you can no longer use that email address, you need a person to help. Studio accounts for businesses use a password, which you can reset yourself.
The app: codes are not arriving
- Open the app, tap Log in, and check the email address is exactly the one on your account.
- Look in your spam or junk folder.
- Wait for the countdown, then tap Resend code and use the newest code.
- If you see "Too many tries just now", wait a minute before trying again.
Still stuck? Contact us about your account. You do not need to be signed in to use that page.
The app: you no longer have access to your email
You cannot change your sign-in email in the app yet. If you are still signed in on a phone, open a case from there so we can see it comes from your account:
- Open the You tab and tap Settings.
- Tap Help and legal, then Contact support.
- Tap New case, choose Account, and explain what has changed.
If you are signed out everywhere, contact us about your account instead. We may ask questions to make sure the account is yours. We will never ask for your sign-in code.
The app: something is signed in that should not be
- Open the You tab, tap Settings, then Account.
- Under signed in on, find the device you do not recognize and tap sign out beside it, or tap the button to sign out of all the others at once.
The phone you are holding stays signed in. A device you sign out cannot start a new session, but one it already has can last up to an hour. Because the app has no password, the most important step is to secure your email account, since whoever can read your email can request a code.
If you think someone used your account to harm anyone, also report it from the app or with the report form.
Studio: you forgot your password
- Go to https://studio.ncommunity.app.
- Select I have forgotten my password.
- Enter your email and select Email me a link.
- Open the link from the same browser, enter a new password of ten characters or more, and confirm it.
For safety, the page says the same thing whether or not an account exists for that address. Reset links work once and expire. If you see "that link has run out.", ask for a new one.
If you are signed in to Studio, you can also open Account in the side menu and use Change password.
Studio: you need to change your sign-in email
Open Account in Studio and select Ask us to change it next to your email. If you cannot sign in, contact us about your account.
Still need help?
Never send a password, a sign-in code or a full card number.
