Account, privacy and technical help
Recovery, notifications, privacy, your data and app problems.
- Get back into your account App accounts sign in with a code sent to your email. Studio accounts use a password you can reset. Here is what to do if either stops working.
- Choose which notifications you get Settings, then Notifications, controls reminders, changes, messages and promotional notifications, plus quiet hours and Live Activities on iPhone.
- Privacy settings, analytics and cookies Choose who sees that you are going, who can connect with you, what you hide, and whether optional analytics is on in the app, Studio and the website.
- Get a copy of your data Download a copy of what nCommunity holds about you from the app in one tap, or ask for a copy, a correction or a limit on use.
- Delete your account Ask to delete your account in the app. The app shows what is removed and what is kept, schedules it 30 days ahead, and lets you stop it until then.
- Fix problems with the app, Studio or the website What the app's error screens mean, simple fixes to try first, supported iPhone versions, and how to tell us about a problem.
still stuck? talk to a person.
A person reads every request.
In immediate danger? Call local emergency services first (911 in the US). Support is not an emergency service.